What if I’m not home when my delivery is made?
We’ll leave your delivery on your doorstep in an insulated box with an icepack to keep things cool and fresh until you get home.
However, if you have alternative instructions, please let us know in the space provided when you submit your order and we’ll let our drivers know.
However, if you have alternative instructions, please let us know in the space provided when you submit your order and we’ll let our drivers know.
I live in an apartment building, will this affect delivery?
Please leave specific instructions for our delivery drivers in the space provided when you make your order and we’ll let our drivers know.
Can you get it delivered to my work place?
Absolutely! Though keeping in mind that depending on your order size, the box might be a bit too big to carry if you’re taking public transport home.
Are all your products sourced locally?
Yes! We get up early every morning to get to the markets first in order to pick out the best produce first. We know all of our suppliers personally and have forged very strong relationships with them over the years.
Can I save my lists for future shopping?
Yes! All your previous orders are automatically saved in your order history. Just click on your account at the top right hand corner of the site, your order history should display on the left hand side underneath your account details.
How do I make a recurring order?
Making a recurring order is very easy. Here’s how:
When you place your order, you have the option to make it a one off purchase or to make it a repeat order. Select the repeat order box, and choose how often you want it delivered.
You can manage your recurring orders through your account if you wish to add remove items from your order.
When you place your order, you have the option to make it a one off purchase or to make it a repeat order. Select the repeat order box, and choose how often you want it delivered.
You can manage your recurring orders through your account if you wish to add remove items from your order.
Which areas do you deliver to?
At the moment, we deliver to metro Melbourne and most inner suburbs in Victoria.
Please see Where We Deliver for more information.
Please see Where We Deliver for more information.
How do I cancel my subscription to Wholesome Kitchen?
We’re sad to see you leave, but we get that things can change. Here’s how:
Login to your account and go to your subscriptions settings to cancel your subscription.
Login to your account and go to your subscriptions settings to cancel your subscription.
I’ve noticed an error in my delivery/billing address. How do I update it?
Get in touch with our team at support@wholesomekitchen.com.au and title the subject line: ADDRESS CHANGE.
Our team will get back to you within 1-2 business days.
Then go into your account, and update your addresses there with the correct details to ensure that all future orders go to the right place!
Our team will get back to you within 1-2 business days.
Then go into your account, and update your addresses there with the correct details to ensure that all future orders go to the right place!
Is there a minimum order?
Our minimum order is $40.
Can I alter the items in the box?
At the moment, we don’t allow for substitutions for items in our Wholesome Boxes at the moment.
However, you can build your own box by ordering items from our Wholesome Shop!
However, you can build your own box by ordering items from our Wholesome Shop!
What if I have an allergy to something in a box… can I swap it with something else?
If you wish to keep the item that you are allergic to separate from the other items in your box, please make a note of it when you submit your order and we’ll let our packaging teams know.
Unfortunately, we don’t allow for substitutions for items in our Wholesome Boxes at the moment.
Unfortunately, we don’t allow for substitutions for items in our Wholesome Boxes at the moment.
Can I make my own box?
Absolutely! The Wholesome Shop section of our site allows you to pick out the items for your own box.
What are your delivery fees?
Our flat delivery fee is $10.00. Delivery is free for orders over $100.
Can I just pick up my order from your warehouse?
At the moment, we don’t allow for pick-ups at our warehouse.
My order wasn’t fresh.
We’re sorry to hear that your order wasn’t up to scratch. Please get in touch with our team at support@wholesome.kitchen.com.au and we’ll replace the item/s absolutely free of charge.
I’d like to talk to someone
You can get in touch with our customer support team via email. Simply shoot us an email at support@wholesome.kitchen.com.au or call us on 03 9320 5959 Monday – Friday from 9am to 5pm.
Some of your boxes feature seasonal produce – does this mean that I will have to pay for items that are not there?
While we endeavour to meet the best standards with our boxes, there may be times where certain items are unavailable. When produce is out of season, we’ll swap it out with an equally tasty piece of fruit or veg.
